Nicole Fleming, Consumer Education Specialist, FTC
Hollywood might have you believe that identity theft means a dozen maxed out credit cards, a warrant for your arrest, and a bill for a spa appointment 2,000 miles away. But in real life, identity theft can be sneakier. It might start with a small credit card charge you don’t recognize. Or a strange new account that shows up on your credit report. Or a letter from the IRS that says you already filed taxes this year. Only you didn’t. If someone uses your information to make purchases, open new accounts, or get a tax refund, that’s identity theft.
Lisa Lake, Consumer Education Specialist, FTC
Most of us know better than to seek the Fountain of Youth, take a sip from it, and expect to reverse the signs of aging. That’s called a myth. When ads claim a product will permanently remove or prevent the growth of gray hair, but the claim isn’t backed by science, the FTC calls that deception – and we hold companies accountable for it.
Aditi Jhaveri, Consumer Education Specialist, FTC
You get an email from a friend, with a link and a message: “Hi! Oprah says it’s excellent!” But did your friend really send this message? And what’s so excellent? Millions of people got emails like this one, but not from their friends. Instead, according to the FTC, marketers hired by Sale Slash sent spam emails from hacked email and social media accounts. Why? To trick people into thinking the messages came from a friend. And, of course, to sell stuff.
Holly Petraeus , Consumer Financial Protection Bureau
Today, we’re releasing our third Snapshot of Complaints Received from Servicemembers, Veterans and their Families. The report details the data and trends from consumer complaints we’ve received from members of the military community since July 2011. Here are just a few highlights:
Colleen Tressler, Consumer Education Specialist, FTC
The devastation caused by a massive earthquake in Nepal and the Katmandu Valley region has left many people asking how they can help. If you’re looking for a way to give, the Federal Trade Commission urges you to do some research to ensure that your donation will go to a reputable organization that will use the money as promised. Urgent appeals for aid that you get in person, by phone or mail, by e-mail, on websites, or on social networking sites may not be on the up-and-up. Unfortunately, legitimate charities face competition from fraudsters who either solicit for bogus charities or aren't entirely honest about how a so-called charity will use your contribution.
Amy Hebert, Consumer Education Specialist, FTC
A couple of weeks ago, we told you about a sweepstakes scam using the FTC’s name to get people to send money. Now, there’s another sweepstakes-themed FTC imposter scam, and this one lays it on thick: It starts with a letter from a lawyer in California. He says the FTC appointed him to notify you about a claim [s poiler: we didn’t], and includes a letter from FTC Commissioner Joshua Wright enlisting his help [ spoiler: it’s fake].
Colleen Tressler, Consumer Education Specialist, FTC
After a long, hard winter, aren’t you ready for spring? Baseball, bike rides, barbecuing…but spring also carries with it the risk of severe weather, including dangerous storms, flooding and tornadoes. Here are some tips to help you prepare for a spring weather emergency.
Colleen Tressler, Consumer Education Specialist, FTC
Spring has finally sprung. And whether you’re shopping for a new lawn mower, a bike, or a gift for a new graduate, a little research can save you a lot of money. Even when you know what you want, it can be overwhelming to choose among dozens of products, brands, retailers and websites. April is financial literacy month. To help you make smart buying decisions and save more of what you earn, here are a few tips from the FTC.
Cristina Miranda, Consumer Education Specialist, FTC
Starting a new business? That used to mean throwing a name on some brick and mortar. Nowadays, you need a website. Lots of companies sell domain names and web hosting services that let customers put up websites. It pays to go with one that spells out all the terms and conditions before you buy. But what if a company promises a refund as part of its 30-day money back guarantee — and then surprises you with a nonrefundable fee? That’s called deception.