Monica Vaca, Associate Director, Division of Consumer Response and Operations
Each year, the FTC takes a hard look at the number of reports people make to our Consumer Sentinel Network. In fact, during 2019 , we got more than 3.2 million reports to the FTC from you. We’ve read what you’ve said, and crunched the numbers. Here’s what you told us in 2019. Imposter scams was the number one fraud reported to Sentinel in 2019. People reported losing more than $667 million to imposters, who often pretend ed to be calling from the...
Colleen Tressler, Consumer Education Specialist, FTC
We saw it with the 2010 Census: scammers lying to people about the availability of jobs as census takers, and charging fees to help people get those jobs. If history is any indication, the scammers will likely be back at it for the 2020 Census. The FTC is partnering with the U.S. Census Bureau to help you guard against potential census job scams. Knowing how the recruiting and hiring process works will help you spot, avoid, and report scams. The...
Laura Solis, Attorney, Federal Trade Commission
Opening a business requires planning, elbow grease, and probably some paperwork to register your new company with your state or local government. And that’s where some not-so-honest outfits may try to confuse you into thinking they’re from the government and that you need to pay money to complete your registration. Their mailings look like an official bill for documents to complete your registration – and may even include what looks like a...
Carol Kando-Pineda, Counsel, FTC's Division of Consumer and Business Education
Are you repaying education-related loans? According to the Pew Research Center , about one-third of adu lts under age 30 have student loan debt. You’ve probably seen ads from companies promising to help with that debt. Some of the companies that promise help are outright scams. Here are some tips to avoid a student loan debt relief scam: Never pay an up-front fee. It’s illegal for companies to charge you in advance before helping you. If you pay...
Cristina Miranda, Division of Consumer and Business Education, FTC
Gift cards are one quick way to get through your last-minute holiday shopping list. But before you give (and get) gift cards, here are a few things you need to know. Inspect gift cards before you buy. A gift card should have all its protective stickers in place. Report the card to the store if anything looks scratched off or damaged. When you buy, save the receipt. Keeping the gift card receipt can be helpful if you run into problems with the...
Cristina Miranda, Division of Consumer and Business Education, FTC
What’s on your holiday wish list? Perhaps a smart speaker for your kids’ bedroom, or a cuddly cool internet-connected smart toy to help them learn? Before you give one of these connected toys, read this handy list of questions. They can help you know what to look out for with an internet-connected smart toy, and how to protect your kids’ data. Understand the smart toy’s features: Does the toy come with a camera or microphone? What will it be...
Carol Kando-Pineda, Attorney, FTC's Division of Consumer & Education
November is Military Family Month, a time to recognize the unique challenges that families face when supporting their servicemembers. Children may need to deal with a parent’s deployment or uprooting to move to a different community – and a new home, school, and friends. Here are some resources to help parents and kids cope in healthy ways to changing circumstances. The One. The Department of Defense’s site, MilitaryOneSource.mil, can help you...
Lisa Weintraub Schifferle, Attorney, FTC, Division of Consumer & Business Education
Holidays often mean time with family and friends. If you’re looking for conversation starters that avoid tricky topics – like who should’ve won the World Series – why not chat about scams? Pass it On, an FTC education campaign, gives you new ways to talk about scams and how to prevent them. Sharing what you know can protect someone who you know from a scam. That’s why the FTC created Pass it On – articles, presentations, bookmarks, activities and...
Carol Kando-Pineda, Attorney, FTC's Division of Consumer & Business Education
When people report scams to the FTC, we learn a lot about how they experience fraud. These fraud reports are important for law enforcement and education efforts. And, as more and more people report fraud, the data can tell a more detailed story about specific groups of people. One example is recent data showing some differences between military consumers – both veterans and active duty – and civilians. Since 2015, the FTC has gotten 163,000 fraud...
Carol Kando-Pineda, Staff Attorney, FTC's Division of Consumer & Business Education
November 11 is Veterans Day. More than 18 million people are U.S. military veterans. It’s a fitting time to thank military veterans for their sacrifice and service in protecting the United States. It’s also a good time to help protect our veterans from fraud. Whether you’re a recent veteran or you returned to civilian life 20 years ago, you’re making decisions that affect your financial well-being. MilitaryConsumer.gov has helpful information for...